GOVERNING INSTITUTE ISSUE BRIEF
Improving Citizen Trust in Local Government:
How online tools spur communication, improve transparency and boost accountability
Many local communities are working to build positive brands that attract new businesses and residents through a strategy based on trust.
Legislative meetings have traditionally provided an important opportunity to build that trust, but it’s challenging to get the word out to the community — especially if agencies rely on getting busy citizens and businesses to attend government meetings in person.
Manual processes make it hard and expensive to communicate with citizens. Agency staff may spend hours preparing agendas, minutes and supporting documents. After a meeting, they spend more time — and money — fielding requests for those documents and then making copies, collating and distributing them.
Download this two-page Issue Brief to learn how to:
Download the free issue brief now!