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Turning Local Business Owners into Rock Stars: Best Practices in Getting through the “Red Tape” Featuring Lenexa, Kansas

Are outdated systems making it difficult to manage your licensing approval processes and renewals?

Join Digital Communities as they share best practices in business licensing technology to improve customer service and increase revenue-generating activities.

The discussion covers how to:

  • Streamline your department's business license application and approval processes by enhancing internal workflows and collaboration.
  • Increase productivity for agency staff by reducing paperwork and office foot traffic while speeding up the payment process.
  • Reduce walk-ins and agency calls by improving application approval processes.
  • Utilize a citizen-facing portal so business owners can quickly and easily pay fees online and track the status of application.

Moderator:

 Harold Tuck, Senior Fellow, Center for Digital Government

Speakers:

Trudi_wenger.pngTrudi Wenger,
Project Manager,
Lenexa, Kansas
Amber_DOttavio.pngAmber D'Ottavio,
Senior Product Manager, Accela









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