The City of McAllen, Texas, Keeps Up with Nonstop Growth by Automating the Permitting and Inspection Process

Nonstop growth motivated the City of McAllen, Texas (population of 130,000), to make it easier for building developers and trade professionals around the state to work with the city. In response, McAllen implemented a solution that decreased the amount of time it takes to issue commercial and residential building permits and conduct inspections.

Join McAllen’s Chief Building Official and Application Services Manager of IT as they share their story of how they reduced turnaround times for residential permits from approximately 3 weeks to 3 days and commercial permits from 2 months to 5-10 days.

The discussion covers how McAllen, Texas:

  • Improved permitting and inspection processes and inspections to drive results

  • Enabled inspectors to enter real-time inspection results from the field

  • Increased productivity, particularly for Building Inspectors, Code Enforcement Officers and Health Inspectors

  • Implemented credit card payments and online building sub-permit self-issuance

  • Improved financial reconciliation procedures


Harold Tuck, Senior Fellow, Center for Digital Government


Luis Vasquez, Chief Building Official, Building Permits & Inspections, City of McAllen,TX

Jose J. Peña, Application Services Manager, Information Technology, City of McAllen, TX

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